CUSTOMER CARE
Shipping & Returns
Orders are prepared and shipped from France. Product prices do not include shipping unless checkout explicitly states otherwise.
Digital products
Digital colouring books and other downloadable products are delivered electronically and are not shipped. Access instructions are shown on the relevant product listing and purchase platform. Refund or cancellation rights for digital content are handled according to the platform terms and applicable consumer law.
Shipping charges
Shipping costs are paid by the customer and are added separately when a shipping charge is shown at checkout. The amount depends on destination, parcel size/weight and the delivery service available for the order.
Shipping destinations
We ship to France, the United States, many European destinations and selected international countries available through checkout. If your country is not offered at checkout, delivery is not currently available there.
Dispatch & tracking
In-stock items are prepared as quickly as possible. Handmade or made-to-order pieces may need additional preparation time. When tracking is provided by the selected carrier, the tracking information is sent after dispatch.
Delivery times
Delivery estimates depend on destination and carrier and are estimates rather than guaranteed arrival dates. Customs processing, peak seasons and local carrier delays can extend transit time.
Customs duties, import VAT & carrier fees
For orders delivered across a customs border, the destination country may charge customs duties, import VAT/taxes, brokerage or carrier handling fees. These charges are not included in the product price or Enlyte Studio shipping charge and are the customer’s responsibility. The amount, if any, is determined by local authorities or the carrier, so Enlyte Studio cannot guarantee the final charge in advance.
Returns
Eligible unused, non-personalized physical products may be returned within the applicable return period and consumer-law rules. Please contact Enlyte Studio before sending anything back so return instructions can be provided.
Return condition
Items should be unused, unworn where applicable, complete and returned with original packaging where reasonably possible. Products that are materially altered, incomplete or damaged after delivery may not qualify for a full refund.
Return shipping cost
Return shipping is normally paid by the customer for a change-of-mind return, unless applicable law requires otherwise. If an item is faulty, damaged on arrival or incorrect, contact Enlyte Studio before arranging return shipping.
Personalized/custom products
Personalized, custom-made or made-to-specification products may be excluded from change-of-mind returns where the law permits. Any exception is stated on the relevant product page.
Damaged or incorrect orders
Contact us promptly with your order number and clear photographs of the parcel, packaging and item so the issue can be reviewed and the appropriate solution arranged.